Your order will be delivered to your property by us in Cornwall once all components have arrived. If you require items sooner, additional delivery charges will be charged should multiple trips be required. We can deliver the order packaged and leave in the property to be unpacked by yourself or housekeeping team.
Alternatively we can install orders into situ and remove all the packaging for an additional fee that is determined by the size of the property. The fee will cover our time, the disposal costs of the packing and travel. This option is helpful for owners who do not live locally and would prefer to outsource this part.
Delivery costs are provided at the time of order.
We take our time to check the products for any damages or faults. However, if we have missed an issue we are more than happy to replace the item within 14 days of being notified by email with photographs. Where a replacement can be arranged we shall do so, however, if a refund is required this can be organised.
We require payment via BACS transfer. You will receive an invoice outlining your order and the payment details will be at the bottom. Once the payment has been received, we will place your order. No order will be placed until the payment has cleared. We don't currently accept card payment at this time.
If you decide to cancel your order, we will require written notification within 48 hours. We operate quickly as we understand the time constraints of holiday properties operating a businesses hence the smaller "cooling off" period.
You will be entitled to a full refund minus an admin fee of £30.00.
Refunds take 7-10 days to process.